If you are dissatisfied with ME Law’s services, contact the firm directly and explain your concern. ME Law takes client feedback seriously and will work to understand the issue, clarify any misunderstanding, and determine whether the approach to the matter should be adjusted.
Concerns can arise for different reasons. You may have questions about communication, the direction of the litigation strategy, how a particular development has been handled, or whether you and the legal team have the same understanding of the case and its objectives. Raising those concerns promptly gives both you and counsel an opportunity to address them before they affect the working relationship.
If your concern relates primarily to communication or the frequency of updates, see How will ME Law communicate with me during my case, and how often will I receive updates?.
When a concern is raised, the first step is to identify exactly what is causing the dissatisfaction. Depending on the circumstances, that may involve:
- clarifying facts or developments in the case;
- explaining the reasoning behind a litigation strategy or procedural decision;
- adjusting the way the legal team communicates with you;
- reviewing whether expectations about the scope or direction of the representation are aligned; or
- considering an alternative strategy where the circumstances of the case support one.
Where the concern relates to a specific stage of the proceeding — such as an Examination for Discovery, mediation, a Notice of Motion, or obligations under the Retainer Agreement — ME Law can address the issue in that procedural context and clarify what is required next.
The objective is not to dismiss concerns or assume that every disagreement can be resolved in the same way. Litigation can change as evidence develops, procedural events occur, or the positions of other parties evolve. A strategy that was appropriate at one stage may need to be reassessed as the record changes.
ME Law’s approach is to address concerns through direct communication and candid discussion. Client feedback can help identify where additional explanation is required, where expectations need to be clarified, or where a different approach should be considered.
For the expectations ME Law sets at the beginning of the lawyer-client relationship, see What should I know before retaining ME Law as my litigation counsel?. For the broader onboarding process, see How do I become a client of ME Law?.
If something about the service or representation is not meeting your expectations, the most useful first step is to raise the issue directly so that it can be understood and addressed.
Contact ME Law or email office@melaw.ca to discuss your concern.